Shipping policy

Last updated: 13 August 2026

Delivery options, charges and timing

Standard shipping is fast and free from the first pack to the EU destinations available at checkout. If another destination or service is offered, the rate displayed at checkout for that address is the applicable charge.

The destinations we can serve, available delivery methods, shipping charges and estimated delivery windows are shown at checkout for your address and order. If checkout does not offer a delivery method, we cannot currently ship that order to the selected destination. Delivery windows are estimates, not guaranteed arrival dates, unless we expressly state otherwise.

Your delivery details

Please check your name, address, postcode, telephone number and email before placing your order. You are responsible for providing complete and accurate delivery information. Contact us as soon as possible if you notice an error. We cannot promise that an address can be changed after an order has entered fulfilment.

Dispatch, tracking and delays

When tracking is available, it will be sent using the contact details supplied with the order. Carrier scans can take time to appear. Delays caused by carriers, customs, exceptional demand, weather or other events outside our reasonable control may occur. We will provide reasonable assistance, and your mandatory consumer rights remain unaffected.

Loss or damage in transit

Where mandatory consumer law applies, the risk of loss or damage normally passes to you when you, or a third party designated by you other than the carrier, physically receives the goods. Different rules may apply if you independently appoint a carrier that we did not offer.

If a parcel arrives damaged, incomplete or with the wrong item, please contact us promptly at contact@solareclipseglasses.co. Include your order number and clear photographs of the parcel, shipping label, packaging and affected product, and keep the packaging while we review the case. Reporting a problem promptly helps us investigate with the carrier and does not reduce any statutory rights.

For returns and return-shipping costs, please read our Return Policy. For other questions, see our Contact Information.